What is the cut off time for same-day deliveries?

Same day delivery within Nairobi from Monday to Friday is possible provided that the order is placed before 3pm. Same day delivery within Kenya is possible provided that the order is placed before 9am.

Delivery is usually available within 2 hours, but occasionally may be longer, depending on time and local conditions. Some areas in some counties (including Nairobi) are classified as restricted delivery areas. Deliveries to these locations may take up to 12 hours.

If your delivery is urgent please call the Nairobi Florists Flower line on

+254 020 8056 876 | +254 702668037

(available in Kenya only) for up-to-the-minute advice on delivery availability.

Is there anywhere Nairobi Florists doesn’t deliver?

Nairobi Florists can deliver virtually anywhere within Kenya. Naturally, there are some areas to which we cannot deliver to due to their remoteness, and some areas maybe classified as restricted delivery zones, eg. Military installations, etc. Should you have any questions regarding our delivery capabilities, please just call the Nairobi Florists Flower-line on

+254 020 8056 876 | +254 702668037

How will I know if my order has reached Nairobi Florists?

When you place an order with nairobiflorists.co.ke, you will receive an email confirmation/tax invoice (usually within a couple of minutes). If your credit card transaction has been declined, it is most often the case that the credit card details have been incorrectly entered. In this instance, please re-start the order process and carefully ensure that your credit details are correct.

If the credit card transaction was successful, you will receive an email confirmation/tax invoice that outlines for you all of your order details, order number, terms and conditions, as well as all Nairobi Florists contact and business details. If you do not receive your order confirmation within one hour of placing the order, please email one of our customer service consultants at help@nairobiflorists.co.ke or contact the Nairobi Florists Flower-line on

+254 020 8056 876 | +254 702668037

What happens if I want to make changes to my order?

We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery. Should you have any changes to your order, please email one our customer service consultants at help@nairobiflorists.co.ke or contact the Nairobi Florists Flower-line on

+254 020 8056 876 | +254 702668037

and please ensure that you have your order number handy.

Can Nairobi Florists let me know when the flowers have been delivered?

When you really think about it, it would be almost impossible to call or email all of our daily customers with a delivery confirmation (there are hundreds of them!) We try to overcome this by offering AM/PM delivery time brackets and we always ensure that every effort is made to deliver within a specified bracket of time during the day. Should you have any queries in regards to a delivery, please email one of our customer service consultants at help@nairobiflorists.co.ke or contact the Nairobi Florists Flower-line on

+254 020 8056 876 | +254 702668037

and please ensure that you have your order number handy. Timed deliveries are not guaranteed.

What happens if no-one’s home when delivery occurs?

If we attempt to make a delivery and the recipient isn’t home, we will leave the flowers/gift either at the front or back door if deemed safe to do so or in a location outlined in any special instructions that you pass on to Nairobi Florists (eg. with a neighbour). If this is not possible, we will leave a calling card in the recipient’s letterbox or on the front door asking them to arrange a re-delivery or collection from the local Nairobi Florists florist.

What currency are the prices displayed in?

All prices are displayed in Kenyan Kenyan Shilling (KES).

Any other questions?

Should you have any queries, please don’t hesitate to contact us. Write to us

E- Mail: help@nairobiflorists.co.ke